NC Benefits Navigator Program

As a member of the North Carolina Navigator Consortium, Charlotte Center for Legal Advocacy’s NC Benefits Navigator Program provides free, unbiased advice to residents of Cabarrus, Mecklenburg and Union counties and provides free, trusted assistance to help individuals and families access essential health coverage, food assistance, and other vital resources. Our trained navigators are here to guide you every step of the way—at no cost to you.

What We Can Help You With

Health Coverage (Marketplace & Medicaid)

• Apply and enroll in Marketplace health coverage
• Report on changes to your Marketplace plan
• Appeal Marketplace decisions
• Understand Marketplace tax forms
• Offer guidance if you have problems or complaints about your coverage or benefits and refer you to the right agency or office for help (such are NCMedHelp, hospital medical debt and financial assistance programs, etc.)
• Assistance with Marketplace fraud concerns (agents or brokers)
• Explain all available health coverage options, including eligibility for Medicaid, in a fair, honest and unbiased way
• Complete a Medicaid application
• Complete Medicaid renewal forms
• Appeal a Medicaid denial

Need to enroll in a health insurance policy or update the one you have?

Food & Nutrition Assistance

• Advise on eligibility for Food Stamps and the application process
• Complete a Food Stamp (FNS) application
• Complete Food Stamp recertification forms
• Appeal a Food Stamp denial or termination
• Referrals to local food banks
• Referral to WIC (for pregnant individuals and children under age 5)

Additional Benefits & Support

• Apply for the Low-Income Energy Assistance Program (LIEAP)
• Apply for the Crisis Intervention Program (CIP) when experiencing a cooling or heating-related crisis that is a life-threatening or health-related emergency and sufficient, timely and appropriate assistance is not available from any other source
• NC Benefits screening and referrals
• Referrals to low-cost programs (including dental and vision care)
• Medication assistance program referrals
• SHIIP counselor referrals (for those transitioning to Medicare or newly eligible)

Schedule Your FREE Appointment

Need help? Our team is ready to assist you.

• Call 980-256-3782
• Visit ncnavigator.org

Schedule your FREE phone appointment today and get the support you deserve.

• https://charlottelegaladvocacy.org/what-we-do/benefits-access/